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New Member

Caller ID Problems

I have Call Manager 3.02d running with Unity 2.4. I am using a 3660 as my gateway to the PSTN. When calls come in to our main number, the autoattendent picks up. When the caller enters the extension, the autoattendent rings the ext. Unity seems to be over-writing the caller ID info and sending the autoattendent number to the Cisco Phones. Is there a way to stop this from happening?<br><br>

4 REPLIES
Anonymous
N/A

Re: Caller ID Problems

What connectivity type does the 3660 have to the PSTN? PRI? Analog?

New Member

Re: Caller ID Problems

We actually have some analog trunks which are used for our main number and we also have a PRI for out DIDs.

Anonymous
N/A

Re: Caller ID Problems

Well… I don’t think there’s much you can do from the Unity side of things… if you had the outside call hitting an IP phone instead of one of our ports and then do a transfer to another internal extension, which number does the phone display? I’m guessing it shows the extension calling, not the caller ID. There might be some tricky way we can force the calling number field to show the original caller ID instead of the extension actually doing the dial, I’ll check with the MIU folks.

Jeff Lindborg
Unity Product Architect
Active Voice
jlindborg@activevoice.com
http://members.home.net/jlindborg

Anonymous
N/A

Re: Caller ID Problems

Is there any new information on this thread? I have the same issue. I am using a 2650 PRI gateway. If I send calls directly to the phone, I get caller ID. If I send them to Unity for AA and Unity transfers the call, caller ID is gone. Other phone systems I have worked with do not exhibit this behavior.

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