Re: caller ID receive failed

richardfu · ‎04-01-2006

Calling ID sometimes not display on the IP phone, 6 PSTN line configured in one group to rotate the call for one main phone number, did "debug vpm signal" on gateway 1760, got the "caller ID receive failed" in the following log, what is the most like problem happened? Does this happen in the service provider side or the Callmanager?

Environment: CCM 4.0(3)SR1, Unity4.0(2a)

Thanks for any clue.

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*Mar 31 18:10:06 EST: [1/1] get_fxo_caller_id:Caller ID receive failed. parseCallerIDString:no data.

----------------

*Mar 31 18:10:06 EST: [1/1] htsp_stop_caller_id_rx. message length 0htsp_setup_ind

*Mar 31 18:10:06 EST: [1/1] get_fxo_caller_id:Caller ID receive failed. parseCallerIDString:no data.

*Mar 31 18:10:06 EST: [1/1] get_local_station_id calling num=316 calling name= calling time=03/31 18:10 orig called=

*Mar 31 18:10:06 EST: htsp_process_event: [1/1, FXOLS_WAIT_SETUP_ACK, E_HTSP_SETUP_ACK]

*Mar 31 18:10:06 EST: fxols_wait_setup_ack:

*Mar 31 18:10:06 EST: [1/1] set signal state = 0xC timestamp = 0fxols_check_auto_call

*Mar 31 18:10:06 EST: htsp_process_event: [1/1, FXOLS_PROCEEDING, E_HTSP_PROCEEDING]fxols_offhook_proc

*Mar 31 18:10:06 EST: htsp_timer - 120000 msec

*Mar 31 18:10:06 EST: [1/1] htsp_dsm_close_donehtsp_alert_notify

*Mar 31 18:10:06 EST: htsp_process_event: [1/1, FXOLS_PROCEEDING, E_HTSP_ALERT]fxols_offhook_alerthtsp_call_service_msghtsp_call_service_msg not EFXS (2)

*Mar 31 18:10:06 EST: htsp_call_bridged invoked

*Mar 31 18:10:06 EST: htsp_process_event: [1/1, FXOLS_PROCEEDING, E_HTSP_CONNECT]fxols_offhook_connect

*Mar 31 18:10:06 EST: htsp_timer_stop

*Mar 31 18:10:06 EST: htsp_process_event: [1/1, FXOLS_CONNECT, E_HTSP_VOICE_CUT_THROUGH]fxols_connect_proc_voice

*Mar 31 18:10:07 EST: htsp_process_event: [1/1, FXOLS_CONNECT, E_DSP_SIG_0100]fxols_normal_battery

*Mar 31 18:10:07 EST: htsp_timer_stop2

*Mar 31 18:10:23 EST: htsp_process_event: [1/1, FXOLS_CONNECT, E_DSP_SIG_1100]fxols_offhook_disc

*Mar 31 18:10:23 EST: htsp_timer2 - 350 msec

*Mar 31 18:10:23 EST: htsp_process_event: [1/1, FXOLS_CONNECT, E_HTSP_EVENT_TIMER2]fxols_disc_confirm

*Mar 31 18:10:23 EST: htsp_timer_stop

*Mar 31 18:10:23 EST: htsp_timer_stop2

*Mar 31 18:10:23 EST: htsp_timer_stop3

*Mar 31 18:10:23 EST: htsp_process_event: [1/1, FXOLS_POWER_DENIAL, E_HTSP_RELEASE_REQ]fxols_offhook_release

*Mar 31 18:10:23 EST: htsp_timer_stop

*Mar 31 18:10:23 EST: htsp_timer_stop2

*Mar 31 18:10:23 EST: htsp_timer_stop3

*Mar 31 18:10:23 EST: [1/1] set signal state = 0x4 timestamp = 0

*Mar 31 18:10:23 EST: htsp_timer - 2000 msec

*Mar 31 18:10:23 EST: htsp_process_event: [1/1, FXOLS_GUARD_OUT, E_DSP_SIG_0100]

router#

router#sh clock

*18:11:07.468 EST Fri Mar 31 2006

router#

mahmuod · ‎04-01-2006

receiving caller-id should be configured in voice-port for your fxo module. depending on your IOS version, you may need to use "caller-id enable" and "caller-id alerting" and CPTONE, if you're not in US. Also, you may need to have VIC-2FXO-M1 or M2, if you're using VIC-2FXO modules as mainstream VIC-2FXO doesnt support caller-id... you may need to go for -M version, NM-HDA, or VIC2 modules.

Erick Bergquist · ‎04-01-2006

Also, caller id on FXOs is not supported with MGCP - so need to use H323.

richardfu · ‎04-02-2006

IOS "flash:c1700-k9o3sv8y7-mz.124-5a.bin"

Cisco 1760 (MPC860P) processor (revision 0x500) with 92622K/5682K bytes of memory.

1 FastEthernet interface

8 Voice FXO interfaces

32K bytes of NVRAM.

32768K bytes of processor board System flash (Read/Write)

using H323, "caller-id enable" configured, location is in Canada, I need check the VIC-2FXO modules version. I attached the config of the voice ports. Is there any problems in the configuration?

Thanks,

hepark · ‎04-11-2006

As long as I was informed, only VIC2 new cards support caller ID functionality. Strangely, I'm having this problem even using this type of card, so I see the debug message:

.Apr 11 21:07:45.695: [0/2/0] get_fxo_caller_id:Caller ID receive failed. parse

CallerIDString:no data.

If you, Richard, or anyone who found a way to configure caller id, please post it in here.

Thanks,