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Caller ID - Voice Mail Ports

Can anyone explain why the Caller ID is different on "DN Key" compared to the bottom line of the display on the phone? When we get calls coming from our Unity, it will display the correct Caller ID on the top of the phone next to the DN key receiving the call, but the the display at the bottom shows the voice mail port. Thanks!

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Silver

Re: Caller ID - Voice Mail Ports

The caller id on top is the "original caller id" and the one on bottom is the "Forwared caller id". Since Unity is forwarding the call, the Unity port number shows up at the bottom.

Regards,

Anup

Bronze

Re: Caller ID - Voice Mail Ports

Thanks for the quick response! Any way around this at all? I'm guessing no, but hoping for yes!

Bronze

Re: Caller ID - Voice Mail Ports

So does anyone know if there's a way around this or are we stuck? Thanks!

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