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New Member

Caller ID

Hello,

I have a user that when they dial to an external number, the Caller ID on the external phones is displaying the wrong user. Where can I go to check the setting on this.

Internally it works fine and I know where to look. But it seems that for external calls the configuration is different.

Could someone please advise.

CCM 4.1(3)

Thanks,

Carlos

2 REPLIES
Hall of Fame Super Silver

Re: Caller ID

There are couple of places, first under the user's phone DN configuration check the "External Number Mask" Field. There is also the same field under the Route Pattern which applies to anyone dialing this Route pattern.

Chris

New Member

Re: Caller ID

Chris,

I took a look at both configuration spots and at both locations the fields are blank. What list/configuration is associating itself with the external calls?

Thanks again for your input.

Carlos

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