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Community Member

Caller identification (signature) disappeared on CCM3.0(11)

Good day, Does anyone can tell me what should i going

to do? Most of all call between ip phone and ip phone

can't display the detail name.But extension number can displayed on screen.I have checked DC of CM3.It's

OK.This function was ok before upgrade CM3.0(8) to CM

3.0(9).Some of calls can be showed that who call you.

Thnaks !

5 REPLIES
Cisco Employee

Re: Caller identification (signature) disappeared on CCM3.0(11)

If you are just talking about the name display when a phone calls another phone, you should look at the phone line configuration and make sure that the Display field is filled out, that is what is used when one IP phone calls another.

Community Member

Re: Caller identification (signature) disappeared on CCM3.0(11)

Thank you.I have been cheched that all of display filed at each phone. Do ypu have others suggestion?

Thanks again .

Cisco Employee

Re: Caller identification (signature) disappeared on CCM3.0(11)

Community Member

Re: Caller identification (signature) disappeared on CCM3.0(11)

create users and associate them with there device

Community Member

Re: Caller identification (signature) disappeared on CCM3.0(11)

Thanks for your useful suggestion.

Directory service also be created.

Associate user account and ip phone.

Cisco expert told me to open a case for

this situation.

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