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Caller input, after greeting timout

Subject sounds worse then the question... I have a call handler that gives 2 options, one is to enter an extention, the other is a directory. I want it to go to the operator if there is no response. Is there a way to delay the transfer without repeating the greeting? I would like it to pause for 2 seconds or so in order to give the caller enough time to enter a choice!<br><br>Thanks much, and Happy Holidays!<br><br>

1 REPLY
Anonymous
N/A

Re: Caller input, after greeting timout

If you don't want it to repeat (you can indicate how many seconds of silence to insert between repeats) the only way to handle that is to tack on a few seconds of silence to the end of the greeting itself.


Jeff Lindborg
Unity Product Architect/Answer Monkey
Cisco Systems
lindborg@cisco.com
http://www.AnswerMonkey.net (new page for Unity support tools and scripts)

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