I have 2 users setup without viocemail and DIDs. All they have is a 4 digit 5xxx extension. When a caller from the outside wants to reach them they dial the main line and get the main greeting which allows them to input the desired extension and they will be forwarded. This works for all other 5xxx extensions except these specific 2. I get the error "Sorry, I did not recognize that as a valid entry"
5 is setup as an Ignore key in the call handler and it allows additional key strokes. They are in the same partition and setup the same way as the other 5xxx extensions, the difference being no DID and no voicemail.
Are there any other keys set to ignore and locked?
The Id lookup stuff is pretty straight forward - unless there's something causing us to jump to another handler we're going to collect the ID and search the DTMFaccessID table in the UnityDB database for a match. If there are duplicates in that table you could run into trouble (although the behavior doesn't match what you describe). dbWalker will point out any duplicates in the table, it's worth ruling that out.
The other thing you can look at is opening the Port STatus Monitor tool (you can download the latest off of www.CiscoUnityTools.com) and watch what happens when you enter that extension number from the greeting in question. If it's jumping to another handler you'll see it there pretty easily. You'll also see the digit collection at work so you'll know what ID is being looked up.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...