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Caller Input

I have an employee that wants to have his callers be able to hit 0 during his greeting and have the call automatically transferred to an outside line (Cell phone). Can you help me with this?

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Cisco Employee

Re: Caller Input

To do this you'll have to create a call handler that transfers to the number they want and then map this subscriber's 0 key to "attempt transfer for" that call handler. Be sure to enable the alternate transfer rule on the call handler you create and stick the phone number (complete with trunk access code if necessary) in there.

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