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Caller Inputs for Greetings

For a given call handler, can the caller input section be defined differently for the standard and closed greeting? For instance, I wanted the callers calling in after hours to be able to press 1 for the Security Guard subscriber. During the day I want the callers to press 1 for a different subscriber.<br><br>

4 REPLIES
Anonymous
N/A

Re: Caller Inputs for Greetings

no, the call input maps apply to the call handler or subscriber as a whole, they are not greeting specific. To do what you want you need to setup two different handlers (with different key mappings) and route to them based on the time of day.


Jeff Lindborg
Unity Product Architect/Answer Monkey
Cisco Systems
lindborg@cisco.com
http://www.AnswerMonkey.net (new page for Unity support tools and scripts)

Anonymous
N/A

Re: Caller Inputs for Greetings

Can you transfer to an extension that is not a subscriber?

We have some Call Handlers that we want to ring a specific hallway extension that does not have voicemail. So, if we could transfer to an extension on input from the keyboard or set up a subscriber that won't accept messages, I think we can achieve this.

Two questions:

1) How do we configure Call Input transfer to extension in a Call Handler?

2) If we can't transfer to an extension on caller input, can we set up a subscriber that maps to an extension and doesn't have a VM box?

Thanks

Anonymous
N/A

Re: Caller Inputs for Greetings

you can use Call handlers for this (that's one of the things they're for). You can set the call handler up to transfer to any number you want and they aren't tied to a subscriber unless you configure them to take a message for a particular user which is not what you're looking to do here.

To do the one key transfer simply setup the call handler with the alternate trasnfer rule enabled and active and set to dial the hallway extension you want. In the one key map for the opening greeting (or where ever you want this) set the key to "attempt transfer for" the call handler you created.

If you have a bunch of handlers you need to create for a large number of extensions, you can consider using the BulkHandlerCreate tool on AnswerMonkey.net which will allow you to slurp in a CSV file or create a range of handler extensions for such things.


Jeff Lindborg
Unity Technical Lead/Answer Monkey
Cisco Systems
lindborg@cisco.com
http://www.AnswerMonkey.net (new page for Unity support tools and scripts)

Gold

Re: Caller Inputs for Greetings

You can't do what you're looking to do with one Call Handler. I think your best bet is to setup two Call Handlers and use Call Routing Rules to direct calls to the 'Day' Call Handler during normal working hours.

Keith

Keith Chambers
Unity Technical Lead
Unified Voice Team, San Jose
Cisco Systems
kechambe@cisco.com

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