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Community Member

callerID unavailable for 2nd channel

When a call is active on the line and a second call comes in on the 2nd channel of the same line, the caller-id is not displayed.

CallManager version 4.1(3)sr1

4 REPLIES
Silver

Re: callerID unavailable for 2nd channel

Is the problem occuring on ISDN link or H.323 link?

tek
Community Member

Re: callerID unavailable for 2nd channel

I would upgrade to 4.1.3sr3b before doing to much debugging.

Community Member

Re: callerID unavailable for 2nd channel

This happens internally, only 4-digit extension is seen not the name, although phone configuration has the name in.

Green

Re: callerID unavailable for 2nd channel

Which phone model and load version?

Please attach the detailed CCM trace.

Include calling|called number and timestamp with a detailed description of call flow.

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