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New Member

Callers fail to get Subscriber Greeting

Hello,<br><br>A customer has Unity 2.4.6.135 installed. When a caller calls an employee that does not pick (call forward busy set to Unity) the call sometimes goes to the Auto Attendant greeting. However, the next call with the same calling/called parties goes to the subscriber greeting correctly.<br><br>This happens approximately 1 out of 10 times, and according to the customer happens to random subscribers.<br><br>Any tips on troubleshooting this matter would be greatly appreciated. Thanks much!<br><br>Josh Miller<br><br>

2 REPLIES
Anonymous
N/A

Re: Callers fail to get Subscriber Greeting

What's the integration type?

Steve Olivier
Software Engineer
Cisco Systems

New Member

Re: Callers fail to get Subscriber Greeting

Sorry - Call Manager 3.12c with Engineering Special. TSP 3.0.0.7.

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