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Callers unable to leave messages

Callers get past the personal greeting of the user and the Unity standard message. After the "beep" they receive the following error message: "This system is temporarily unable to complete your call."

The C Drive has NO free space. I don't know if I am on the right track but I found some log files over 5 MB. Including the following (to name a few):

C:\exchsrvr\mdbdata\edb008A0.log

C:\exchsrvr\mdbdata\edb008A1.log

C:\exchsrvr\DSAdata\edb00154.log

Should I delete the above mention log files? Are there any other files that I can delete to free up space on the C drive? Is there something else that I should be checking?

FYI - The automated attendant is working okay.

Thanks in advance!

Matt

1 REPLY
Cisco Employee

Re: Callers unable to leave messages

Hard to say what all you have on the C drive... you didn't indicate which Exchange version you're running or how you have things configured. However I'm guessing this is probably a situation where transaction logs are chewing up a good chunk of your HD space - if you don't have full backups going and you haven't configured circular logging this is a common problem.

couple posts on the forum that may be helpful:

http://forums.cisco.com/eforum/servlet/NetProf?page=netprof&CommCmd=MB%3Fcmd%3Dpass_through%26location%3Doutline%40%5E1%40%40.ee8772a/1#selected_message

http://forums.cisco.com/eforum/servlet/NetProf?page=netprof&CommCmd=MB%3Fcmd%3Dpass_through%26location%3Doutline%40%5E1%40%40.ee86e06/1#selected_message

KB articles that may help:

http://support.microsoft.com/default.aspx?scid=KB;en-us;255035&

http://support.microsoft.com/default.aspx?scid=KB;en-us;315196&

http://support.microsoft.com/default.aspx?scid=KB;en-us;258470&

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