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CallHandler greeting not being played

I keep getting a recording saying "this system is temporarily unable to complete your call" when I dial the number for a callhandler in Unity. All other callhandlers work fine. The only thing I see unusual is under messages on the callhandler, the message recipient is selected subscriber but the subsriber must have been deleted so I see an, "invalid link, message recipient deleted". Could this possibly cause the system to give me this error message for the callhandler or is it something else? Any ideas??

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Re: CallHandler greeting not being played

That could do it. If you have TAC case open have them link it to CSCdx46888 please.

Keith

Cisco Employee

Re: CallHandler greeting not being played

but just to be clear... to fix this you simply need to select a valid subscriber or public distribution list to act as the recipient for that handler. We need a designated recipient even if the handler isn't currently configured to take messages.

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