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New Member

CallManager 3.2.2c spH Logging lots of errors

My call manager is logging the following error every 30 seconds. Anyone seen this before. I have recently upgraded from 3.1.3a and added CRS/CRA3.0

The description for Event ID ( 5 ) in Source ( Cisco Desktop Enterprise Server ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. The following information is part of the event: SS1004 Failed to setup monitor. Retry

New Member

Re: CallManager 3.2.2c spH Logging lots of errors

I have seen this in 3.2(2)c after upgrading from service pack e to service pack g. It had to do with the Perfmon dlls that cisco uses for the AST. (Admin Serviceability Tool). We did not dig for a fix due to the fact that service pack E was working well. We backed out of service pack G and reapplied service pack E.

This most likely isn't hurting anything but you should always open a case with TAC just to be safe.

Oh, one more thing, Cisco CRA is meant to run on it's own MCS platform. Putting it on a CallManager is asking for trouble.

New Member

Re: CallManager 3.2.2c spH Logging lots of errors

Thanks for the information. I have already contacted Cisco TAC for the issue. Regarding the CRA comment, I have worked closely with our Cisco Sales Engineers to ensure that our box will meet the needs for CRA. We do a low volume of call processing and only need the package to queue calls.