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Silver

CallManager 4.1(3) ES 66 - CDR, IVR and CTI Port, record not being created

Hi,

Just after quick confirmation if possible.

If a call comes in and gets queued on an IP IVR, then the IVR fails to deliver the call to an agent.

Should we see a record created in CDR?

Cheers,

Tim.

2 REPLIES
Green

Re: CallManager 4.1(3) ES 66 - CDR, IVR and CTI Port, record not

Yes, all calls will be recorded, you can check them in the EnvProcessCDR function under CCM.exe.

It should give u a reason.

Silver

Re: CallManager 4.1(3) ES 66 - CDR, IVR and CTI Port, record not

Cheers for that.

Did some more digging. Looks like one particular callmanager (a sub) is not creating any CDR records. (i.e. not even creating the flat files)

There are some interesting DB Layer Monitor Service logs. But can you confirm - is the CallManager service the actual service that is responsible for creating the initial flat file?

How do we check the EnvProcessCDR?

Cheers,

Tim.

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