I have not play with the Extended Services and I know you can have an Auto Attendant application on it. My question is, Can you customize the script completly or you need to use the provided AA script?
I know that the AA on Unity is fully customizable with call-handlers and also in the IPCC Express the AA script can also be changed as desire.
The AA script that comes with Extended Services cannot be modified. You will need to purchase a CRS license. I have heard of a way to be able to upload ned scripts with Extended Services, but never actually done it nor attempted to figure it out. If you have Unity you are probably better off with it if you need to dial by name, as CRS spells the names back to you as oppose to actually saying it. It really depends on what you need to do in your AA, I had an installation where I needed to use CRS because the dial plan was 7 digit, but callers had to enter only 4 digits. With CRS I was able to prefix the other 3 digits, there is no way to accomplish this in Unity.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...
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