We are using the attendant console for a distributed call handling group. Members of the group go online in the attendant console to start receiving calls, I need to know which attendant console members are online and handling calls. Is there any way to do this? We are using CM3.1
The attendant console application is extremely limited in what it can do. There is no mechanism for reporting, either real-time or historical, and no "supervisor" function to view operator/agent state. If you want that type of capability with the version of CM that you have then you will need to purchase CRS 2.2 or use a 3rd party app. such as ArcSolutions' Console Connect.
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
This document describe how DST changes and how time changes are
implemented in DST. Daylight Saving Time (DST) is the practice of
setting the clocks forward 1 hour from standard time during the summer
months, and back again in the fall, in order to make b...