CallManager & Contact Center Reporting Tools

[nmoore1978]

I have been asked by HR to run 30-day and 60-day reports on certain directory numbers. From there I need to break the incoming calls down to calls coming through my IPCC auto attendants and calls coming from directly dialing the extension (internal phone calls). How can I pull these numbers from the system?

Thanks,

Nick

[Justin Brenton]

Hi Nick,

You could analyze the CDR records with Cisco CAR on CallManager.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/service/5_0_1/car/caranrpt.html

For IPCC you can use Cisco's CRA Historical Reports

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_user_guide_chapter09186a0080146c30.html

hope this helps, please rate below if so.

Regards,

Justin

[nmoore1978]

Hi Justin,

Unfortunately those tools are not granular enough and the CM reporting tool will only return 5 pages at a time. It would take too much time using those tools.

I'm hoping that there's other Cisco tools or third party applications that can do what I want in a few minutes rather than hours of manual sorting.