CallManager Express (Line Buttons and Speed Dial)

[brian-henry]

Hello,

I have an interesting scenerio.

I have all 7960's connected to CCME 3.0 on a 3745.

All phones are up and running fine.

I configured button 1 to be dual-line for there main number.

I configured an Intercom DN for each user as well and assigned it to Button 6.

When the user goes to the web and enters their speed dials from 1 to 5 nothing appears on the phone. Even if I only make 4 speed dials.

If I make button 1 the main and button 2 the Intercom the speed dials 1-4 appear on the phone?

Why is thi not like CCM where you can have Line 1, 3 and 5 DN's and 2, 4, and 6 Speed Dials? It seem that the speed dials start of after the first DN it sees and if it runs into a another DN before it finished trying to make it a Speed Dial, heven forbid.

Is this just how it is or is this a bug fixed in CCME 3.1?

Thanks

[pbarman]

What you are seeing is how it is designed. The speed dials will appear after the last button that you configure. So if you have button 1, and button 4 configured, you can only only configure two speed dials on lines 5 and 6.

[brian-henry]

Will they ever change this so that you can assign speed dials to button positions just like you do in CCM?

[skhilnan]

We have this as one of the things to improve. Definitely a request we have had before. In the mean time, you might consider either using the other buttons, or giving the users dialable intercoms on their fast dials. Sarat