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CallManager + Nortel Meridian 81c + Meridian Call Pilot

My client has the two Nortel products mentioned in the title. We want to push Cisco IP Telephony, of which my client is willing to adapt. The problem is, they still want to maintain and use the Meridian Call Pilot as their primary voicemail platform. Frankly, I don't know where to start (ie. what suite of products do I need on top of the basic CallManager system, modules, software, etc.) as I've never performed this level of integration before.

Anyway, at the end of the day they want all three systems (Cisco IP tel, Meridian PBX and Meriadian voicemail) working harmonously.

Any input is greatly appreciated.

1 REPLY

Re: CallManager + Nortel Meridian 81c + Meridian Call Pilot

To integrate a PBX with Callmanager your best bet is to use a voice gateway with a T1 card (cross connect) Here is an integration guide for the 81c and Callmanager.

http://www.cisco.com/en/US/partner/products/sw/voicesw/ps556/products_configuration_example09186a008011888c.shtml

You may use CMI and SMDI to integrate Callmanager with Meridian mail.

http://www.cisco.com/en/US/partner/products/sw/voicesw/ps556/products_administration_guide_chapter09186a00800c4c8f.html

As a side note, If you try to sell Unity, then you may use Unity as voice mail for both PBX and Callmanager. Then you will need a box such as PBXLink which will talk SIP to Unity and have a connection to the PBX as well IP connection to Callmanager. (Remember PBXLink is used if you want Unity as voice mail for both your PBX and Callmanager).

HTH

Sankar

PS: please remember to rate helpful replies!

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