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Callmanager Report

I am trying to pull a report from Callmanager that shows an extension and the inbound and outbound call as well as the duration of these calls.

Any help would be appreciated

1 REPLY

Re: Callmanager Report

You can use CDR Analysis and Reporting (CAR). Go to CCM Admin -> Application -> Cisco Callmanager Serviceability. Click Tools -> CDR Analysis and Reporting. Click CDR -> Search -> By User/Extension. You can then search for a particular extension and time range. You'll then need to click View to get the start and end time for the call. There are other reports that will give you this info as well. If you've never used/setup CAR, see the link below regarding installing CAR and configuring the necessary service parameters.

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a00803f5268.html

Hope this helps. If so, please rate the post.

Brandon

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