CallManager/Voip call monitoring tool?

[Tommer Catlin]

Any one out there there using a 3rd party or Cisco's new monitoring server for voice? Looking for a third party or Cisco's tool for monitoring voice. We have a CAT3 enviroment that we are about 100 percent sure will work with the IP Phones, but if problems come up after deployment from dropped packets or old cables, we want to be able to narrow down where the bad patch cable is or locatio run that is failing.

Thanks for your input

[m.gibbons]

The show interface stats will tell you if there are any physical layer errors or packet loss without the need to run any additional applications. Good luck with PoE and VOIP and Fastethernet over CAT3, the cross talk levels will probably cause a lot of errored packets and re-transmissions.

[Tommer Catlin]

We have about 60 phones running on it with CAT3 and POE and it's been fine.

With a monitoring tool, we want to be able to caputure the problem as it happens. Since we don't have SE's sitting on the switch typing in show interface stats all day, we need a tool that caputures the calls and gives us data to understand where the problem is originating problem from.

[Tim Smith]

Hi,

There is a great tool from Prognosis - Integrated Research. They have an assessment product and they have a monitoring product for ongoing management.

http://www.prognosis.com/Products_and_Solutions/IP_telephony_monitoring/VoIP_network_assessment/page__1395.aspx

From a troubleshooting point of view. Fluke has a great handheld tool that tests voice from the wall point. Net tool is the entry level one.

http://www.flukenetworks.com/us/Solutions/Handheld+Network+Testers/Products.htm

Fluke also has other full network management tools with voice in mind.

Cheers,

Tim.

[Tim Smith]

Some other great tools:

Cheap voip quality monitoring tool

http://manageengine.adventnet.com/products/vqmanager/index.html

They have some other cool tools as well. All very cheap for SMB sized customers.

Cheers,

Tim.

[Chris Deren]

Other ones:

http://www.netiq.com/

and

http://www.violanetworks.com/

Chris