Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

CallRedirect to VM doesn't work from outside

Hi.

I'm writing an IVR app that simply redirects to a phone that is redirected to VM.

If i try to call the CTI Route point DN from inside, all is working.

It works even if i redirect directly, inside the app, to the VM pilot number.

But when i call from outside, passing from a voice gateway, call gets immediately disconnected, in both cases of app.

I have a translation rule on GW from DID number to the CTI route point.

If i translate from DID number to VM pilot number, all is working, and i get Unity general menu.

Thanks in advance...

1 REPLY
New Member

Re: CallRedirect to VM doesn't work from outside

what is the codec you used in the Voice gateway? Your problem seems to be a voice codec issues.

106
Views
0
Helpful
1
Replies