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Calls De-Queued value in Supervisor Agent ?

Can someone tell me what this term means? My guess is the number reflects the incoming calls that go either to a live agent or to voice mail. Can it reflct any other scenario? (Calls diverted or dropped)?

Thanks

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New Member

Re: Calls De-Queued value in Supervisor Agent ?

A call is considered to be dequeued from a particular contact service queue if the call is handled by an agent in another contact service queue. This situation can occur when a call is queued for more than one contact service queue.

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