Can someone tell me what this term means? My guess is the number reflects the incoming calls that go either to a live agent or to voice mail. Can it reflct any other scenario? (Calls diverted or dropped)?
A call is considered to be dequeued from a particular contact service queue if the call is handled by an agent in another contact service queue. This situation can occur when a call is queued for more than one contact service queue.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...