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Calls getting stuck in "Music on Hold"

Symptom: Incoming call gets answered (Call Manager), and then goes to the Auto Attendant in Unity that in turn forwards it back to call manager (when the caller inputs an extension). This last exchange between Unity and Call Manager does not seem to be getting carried out correctly. The caller seems to be getting stuck in "Music on Hold Land" permanently. Also, to complicate things even more, this problem is intermittent. Any light you could shed on this would be greatly appreciated.<br><br><br>

4 REPLIES
Anonymous
N/A

Re: Calls getting stuck in "Music on Hold"

Please provide Unity, TSP and CallManager version. Is this a release or supervise transfer from the Unity auto-attendant.

Steve Olivier
Software Engineer
Cisco Systems

New Member

Re: Calls getting stuck in "Music on Hold"

Unity is version 2.4.6.135, TSP is version 3.0.0.7, and Call Manager is version 3.1(2c). The transfers from Auto attendant are release to switch. Thank you.

Robert Wagner

Anonymous
N/A

Re: Calls getting stuck in "Music on Hold"

There are several blind transfer fixes in TSP 3.0.3. Might want to try it out and see if the problem continues.

Steve Olivier
Software Engineer
Cisco Systems

New Member

Re: Calls getting stuck in "Music on Hold"

Steve,

Thank you so much for your assistance with this issue. Upgrading the TSP to 3.0.3 seems to have fixed the problem. I will be continuing to monitor it for the next week or so to make sure, but I believe it to be fixed. Thank you so much for your assistance with this.

Robert Wagner

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