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Community Member

calls getting stuck

I have ccm 3.1(4b) spd. I have two lines on each phone with call waiting ON. Sometimes the calls gets stuck if another calls answered in the call waiting. If the user come back to the first one they cannot do anything with the first call. The call wont be dropped. You have to unplug the phone and plug it back. Phone load is P00303010413 on 7960 and 7940's. Do anybosy know this why thanks in advance.

3 REPLIES
Community Member

Re: calls getting stuck

Hi,

I think you might be hiiting bugs

CSCdz12960 Phone locks up when answering call in certain scenario a duplicate of

CSCdy28570 Phone Hangs When User Mistakenly Hits 2nd Line For Pickup found in 3.1.4a.

This as however been verfied and integrated in 03.2(02C)SPG 003.003(002.010) 03.2(02)ES38 003.002(002.005) 003.003(001.030) 003.004(000.025)

Hope it helps

Tola.

Community Member

Re: calls getting stuck

Bunch Of thanks Tola, What is a work around for this problem. Upgradation to any specific version??

Community Member

Re: calls getting stuck

Hi,

If you're considering an upgrade then I would suggest to go to 3.3.2 SPC

Hope it helps

Tola.

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