We are running Unity 3.0, and it has been working fine. Today however calls to a subscriber are not being forwarded to voicemail, but instead are going directly to the opening greeting. We are configured with a serial integration to a Nortel PBX
First thing to do here is to figure out what we're getting from the switch in the way of integration information... if you pop open the Call Viewer application it'll show how incoming information is broken down into calling number, forwarding number etc... I strongly suspect we're not getting accurate data here and we're then routing the call to the opening greeting as a result.
Once you establish that you can look at the integration monitor to see what raw serial data we're getting from the Nortel and start breaking it down from there... folks like Steve or Eric will have to help you with the details of the serial parsing stuff, however, if it's a matter of ill formatted strings or the like.
Looking at the Call Viewer the information I'm getting is Origin (External), Reason (Direct), Trunk ID (-1), Port ID (2). The Dialed Number, Calling Number and Forwarding Station are all blank. In the Integration Monitor I'm getting Origin, Reason, Calling Number, and Forwarding Ext information, Trunk and Dialed Number are blank. The first entry is Incoming reason Call Forward No Answer, then I get Fwd(Ring no answer) with the calling number extension and Forwarding Ext filled in. The Calling Number is filled in with the extension I am calling from, and the Forwarding Ext is filled in with the extension I'm trying to call.
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
This document describe how DST changes and how time changes are
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