I am running ip ivr 3.5 and its working fine. But when a call comes from outside it hits then ivr msg is played but when this msg playing is going on then if some other call is coming then it shows engaged.
but from internally if we dial everything is working fine.
i have 10 cti ports which is bind with the jtapi user used in ivr. i also have a cti route point xxxx on which the call is landing.
what i want is my main board number shld not come engaged anytime.
- Make sure the GW CSS contains the partition assigned to all CTI Ports.
- Make sure there is no forwarding configured for the CTI Ports
- Make sure the G.711 codec can be used with all CTI Ports, ie, if they are configured differently make sure the Region config allows for G.711 between the CTI Port Region and the GW Region or a transcoder is available
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