If you (ICM scripting) are queuing calls to a base skill group, agents should log (or be assigned to) into base skill group and RouterCallsQNow field will show calls queued to base skill group.
Similarly, if you (ICM scripting) are (is) queuing calls to sub skill groups, agents should log (or be assigned to) into sub skill group. RouterCallsQNow field will show calls queued to sub skill group.
If it does not work, I will suggest to open a TAC case and resolve it.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...