Anybody know what is the way to see the phone number and the quantity of calls queued, in real time? The customer want the Agents or the Supervisor can see in real time if there are calls waiting to be answered, so I want to know if that is possible.
In the SA session it is not availble, but you can have the supervisor log on as an agent and as a supervisor on the same desktop and use the drop down view from the agent side to see the calls in queue.
There are a few ways to do this. You can view these stats from the Agents Desktop. Go to View, ACD Statistics and you will see the calls queued for the CSQ that the agent belongs to. You cannot however see the phone number of the call in queue. You can also give the agents access to the RealTimeReports page and they can view calls in queue from the CSQ reports. And lastly, this information is stored in two tables in SQL in the db_cra database called RtCSQsSummary and the RtICDStatistics you can write an xml app for the phone. We have written an app to display this on the phone and you can e-mai me at email@example.com for more info.
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
This document describe how DST changes and how time changes are
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setting the clocks forward 1 hour from standard time during the summer
months, and back again in the fall, in order to make b...