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Calls Transferring from UCXN to Hunt Pilot show CLID "From Voicemail"

I have a Unity Connection 9 box that is transferring calls to a hunt pilot.  The alerting name on those calls says "From Voicemail" rather than showing the caller's information.  Once the call is connected, the correct caller ID info shows on their screen.

I have the alerting name field configured on the hunt pilot.  The alerting name works correctly if I call the HP directly, but anytime the call gets transferred by the Call Handler, the alerting name is incorrect.  Can someone help me out?

Thank You!

Andy Calderone

1 REPLY
Cisco Employee

Re: Calls Transferring from UCXN to Hunt Pilot show CLID "From V

Have you changed the CUCM parameter to show original calling number from Unity calls?

Sent from Cisco Technical Support iPad App

HTH

java

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