Calls Transferring from UCXN to Hunt Pilot show CLID "From Voicemail"
I have a Unity Connection 9 box that is transferring calls to a hunt pilot. The alerting name on those calls says "From Voicemail" rather than showing the caller's information. Once the call is connected, the correct caller ID info shows on their screen.
I have the alerting name field configured on the hunt pilot. The alerting name works correctly if I call the HP directly, but anytime the call gets transferred by the Call Handler, the alerting name is incorrect. Can someone help me out?
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Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...