Cisco Support Community
Showing results for 
Search instead for 
Did you mean: 

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

Can not install Callmanager 4.1(3)


I am trying to install callmanager for my lab and installed 2000.2.6SR8 on the server. Then i try to execute callmanager setup from the cd and I get an error message that says:

iurun command

create process error to system can not find the file specified

Any ideas?


Re: Can not install Callmanager 4.1(3)


CM h/w compatibility matrix says, you need a min of 2000.2.7SR2 to install CM4.13.

PS: please remember to rate all posts!

New Member

Re: Can not install Callmanager 4.1(3)

i have 2000.2.7sr8, do you know what the error means?

New Member

Re: Can not install Callmanager 4.1(3)

The hardware platform is ibm 306e server.

Re: Can not install Callmanager 4.1(3)

Did you install the OS from the Cisco supplied OS disks ? Do you have a Utils folder in C: drive ?

Try copying shutdown.exe from one of your existing callmanager server "utils" folder into your Callmanager (if the utils folder doesnt exist, you need to create one).



New Member

Re: Can not install Callmanager 4.1(3)


Thank you very much for your response. No i do not see the util folder as i used regular windows 2000 server disk and then did an OS upgrade.

Will moving the util folder solve the problem? Have you seen this error before?


Re: Can not install Callmanager 4.1(3)

I have not encountered this problem, but having read about similar errors from some other forums a while looks like the CM disk is looking for "shutdown.exe" file from the util folder. You dont need to move the entire util folder from your existing server. Just copy shutdown.exe from your existing server, create a folder by the name util in the new server and then place the file in that folder. Rerun setup and this error should go away.

Let me know if it did help by rating the post!