Can not transfer calls from pstn in CCME3.2

[lane_lu]

I just setted up a CCME environment for a customer office.

All the ip phone functions seems normal,except I can not transfer a call from pstn to the internal user.(assume I'm a receptionist,can not transfer incoming call to other extention)

But the call transfer between the internal phones is ok.

The CCME version is 3.2,ios version is "c2800nm-ipvoice-mz.123-11.T8.bin"

The VG has 8 FXO ports for the PSTN connections.

[gogasca · Accepted solution]

Hi Lane,

Check this very good reference:

transfer-system {blind | full-blind | full-consult | local-consult}

transfer-pattern transfer-pattern [blind]

http://www.cisco.com/en/US/products/sw/iosswrel/ps5207/products_feature_guide_chapter09186a00802c4a55.html#wp998197

Gonz

[lane_lu]

Hi Gonz,

Yes,I have tried transfer-system full-blind & blind.

In condition of transfer-system blind,the pstn call can not be transfered.

In condition of transfer-system full-blind,the pstn call transfer can make the desti-extention ringing.But when I pickup the phone,I can hear nothing.It seems that the call can not be established properly.

Thanks for your reminder.I will try other parameters next monday.

[pbaustin]

Are youre ephones setup for dual-line. If not,then you cannot do any consultative transfere.

[lane_lu]

Hi,

The call transfer function in Full_Consult mode works well.So,this problem is not urgent any more.

But I still feel strange that why blind transfer can not work in this system.Does the incoming caller-id affect this function?

Anyway,thanks you 2's great help.

[tb33mid]

Hello,

I am having intermittent problems at a client site with blind transfer, specifically with incoming calls that are caller-id blocked. Is anyone having this problem as well?

Thanks