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Can somebody help me in below error ?? All IP Phone restart automatically

Event Type: Error

Event Source: Service Control Manager

Event Category: None

Event ID: 7031

Date: 1/15/2003

Time: 3:37:31 PM

User: N/A

Computer: IMC-CM

Description:

The Cisco CallManager service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.

3 REPLIES
New Member

Re: Can somebody help me in below error ?? All IP Phone restart

System Log Event Logs

The following event logs relate specifically to the system log.

Cisco CallManager service terminated unexpectedly

The following error may appear if the Cisco CallManager service terminated unexpectedly.

This example shows that it has terminated unexpectedly 1 time(s), and the following corrective action of restarting the service will be taken in 60000 milliseconds.

Make sure that you are running the latest version of CallManager. If you don't have the latest version, view the Open Caveats and Resolved Caveats sections of the Release notes to see if you are experiencing a known problem.

If you need to upgrade the software, go to the Software Center for voice products.

If you need to escalate this issue to Cisco TAC, the following information will be needed:

CCM trace files—Located at C:\Program Files\Cisco\Trace\CCM

Provide trace files from 30 minutes before the crash and 15 minutes after the crash.

SDL (Signal Distribution Layer) trace files—Located at C:\Program Files\Cisco\Trace\SDL\CCM

Provide trace files from 30 minutes before the crash and 15 minutes after the crash. Go to Setting up Cisco CallManager Traces for the TAC for detailed information.

USER.DMP and DRWTSN32.LOG files—Located at C:\Documents and Settings\All Users\Documents\DrWatson

Ensure that the SdlMaxUnhandledExceptions service parameter is set to 0 (zero) for each CallManager.

Event logs—System and Application Event Logs

PerfMon logs—PerfMon counters/logs

Process:

% Processor Time/_Total

% Processor Time/ccm

Virtual Bytes/_Total

Private Bytes/_Total

Virtual Bytes/ccm

Private Bytes/ccm

New Member

Re: Can somebody help me in below error ?? All IP Phone restart

Dear friend thanks for your information. currently my ccm is 3.1.1 version

can I direct upgrade to 3.2.1 version?

New Member

Re: Can somebody help me in below error ?? All IP Phone restart

Here are the SUPPORTED ugrade paths.

According to the matrix you should be on at least 3.1(2c), 3.1(3a), 3.1(4a), 3.1(4b), to go --->version 3.2(2a) & 3.2(2c) for 3.2.(1) you should be on 3.1(2c), 3.1(3a)

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/ccmcomp.htm

Allan

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