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New Member

Can supervisor listen in on calls?

We want to have QoS monitoring in our call center (i.e. "To better serve you, this call may be monitored..."). Is it possible for a third party to be able to listen in on calls? We are using CM 3.1 with 7960 handsets. Do we need something else to be able to do this?

- Dion

3 REPLIES
New Member

Re: Can supervisor listen in on calls?

Yes. You even can record your calls to a large capacity hard drive.

New Member

Re: Can supervisor listen in on calls?

New Member

Re: Can supervisor listen in on calls?

You may want to check out Eyretel at http://www.eyretel.com/

They've got a pretty slick set of products on this stuff...

- Ken

Ken Johnson

Mgr. Network Services

LeTourneau University

http://www.letu.edu

**************************

CIPTUG

Cisco IP Telephony Users Group

http://www.ciptug.org

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