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New Member

Can't add new users to Unity 4.0(2) and Exchange 5.5

Hello,

I can't add new users to Unity. It's been working fine up to about one week ago. The system is set up to add users by importing existing exchange users. I've tried to add the new users via SA and the Bulk Add tool, the new exhange users just don't show up using the Unity tools. What can I look for?

2 REPLIES
Cisco Employee

Re: Can't add new users to Unity 4.0(2) and Exchange 5.5

When import attempt is made, are there any errors? If so, what are they? Does anything show up in Unity's eventlog?

New Member

Re: Can't add new users to Unity 4.0(2) and Exchange 5.5

I opened a TAC case and got an answer. The 3 accounts I was trying to add had Custom Attributes 12 and 14 set. Don't know how. TAC showed me how to clear these and now all is fine. Thanks.

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