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Community Member

Can't Call Pickup after call is forwarded on busy(trigger set to 1)

Similar to CSCsb42763 except i can't pickup a call after it has been call forwarded on busy to a hunt pilot/list/group. Original call was to a line in the same pickup group as the phone trying to pick up the call. Even the original DN can't pickup his call if he becomes available.

Thanx for any pointers

Busy trigger is set to 1 for all phone lines so many calls get forwarded to line groups. I have to find a solution soon, any ideas?

Call Manager version is now 4.1(3)sr3a.

I also had dummy phones with their calls forwarded to line groups. They worked well before when it was version 4.1(2).

2 REPLIES
Community Member

Re: Can't Call Pickup after call is forwarded on busy(trigger se

Have you opened up a TAC case? If so, what did TAC say?

Community Member

Re: Can't Call Pickup after call is forwarded on busy(trigger se

I'm going to see if using CSCsb42763 will do for now. But it would be nice if cisco could patch the next SR so that if a particular phone is ringing then anyone in 'ITS' pickup can pick it up, whether it is ringing because it was part of a hunt group or directly called.

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