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Can't concatenate speed dials?

I tried to use Speed Dials I setup at the web page for my Cisco 7960 to allow me to use my Sprint calling card. I set the first Speed Dial entry to dial the 800 number and the second to dial the PIN. The first one gets me to the "Welcome to Sprint...Please dial 0 and the number you are calling" I dial the phone number I am calling, then hear "please enter you PIN". I then press the soft button where I've programmed the PIN but nothing happens. I guess it needs to hear dial tone before it will dial a number. Does anyone know how to make this work or know of another way?

1 REPLY
Cisco Employee

Re: Can't concatenate speed dials?

that is WAD

How to create a speed dial to enter a PIN during a call

The speed dial and fast dial are inaccessible once a call is in progress. Therefore, it is not possible to create a speed dial that plays out a Personal Identification Number (PIN) for an Interactive Voice Response (IVR) or some other call termination point.

http://www.ciscotaccc.com/kaidara-advisor/voice/showcase?case=K75337718

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
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