Can't delete User from CRA

[sitel_uqam]

Call Manager: Rel. 4.1(3) es 76.1

We removed a user for IPCC from the call manager, it still shows in the RM of the IPCC. The problem is that when we created a new user, it seems that it kept the original MAC adress associated with the old user, so when we try to login with the new user, we have an XML error, we canno't change the status of the phone, we were able to fix the problem by changing the phone. we had removed every association with that user in the CM and IPCC, but the user remain in the RM of the IPCC and it's not into the inactive agent.

How can we remove that user from Database.

Any idea?

Thanks in advance

[tbramwe]

Francois:

Be sure you have removed the user from IPCC in the deleted items folder - once deleted in the main user view this procedure must be completed as well.

Depending on the version of IPCC shared line appearances may not be allowed. If the user's device and DN were removed from CCM be sure the DN was also removed from the route plan. In CCMAdmin go to Route Plan->Route Plan Report and search for the DN, then delete it from that view (if it has not already been reassigned).

Hope that helps.

Tom