I have a need to forward an extension to an 800 service after hours. The phone can successfully forward to a local or long distance number, just not an 800 number. However, you can call the 800 number direct from the phone, you just can't forward to it.
when you forward a call a redirect number is created but if you are not sending that information in the call sometimes causes that problem. I've seen it a lot using AC and I think that is worth trying it on this case.
I made this change. It still does not work with a Call Forward All, but I can get a translation pattern to work. So, a temporary work around is to use the translation pattern on one gateway and forward the call from out one gateway to a local number on a separate gateway, which in turn is forwarded with the translation pattern. Very messy but, it works.
Still seeking a better way to just do the Call forward all to the 800 number. TAC case has been pretty much useless. Just reqeusted transfer to a different engineer, so hopefully that will help.
Yes, I actually tried multiple things. I've tried leaving it blank, setting it the same as CSS and even creating a new one. I think this is gateway related. I have one gateway that has analog ports instead of a PRI and I can send the calls out that one, just not any gateway with a PRI, even if it is a different gateway then the one the call was received on.
Just a guess here, but this is my take on this. The Telco will need to see the Calling Number ID for Billing purposes, so if this is being stripped off the call will be rejected.You will need to be able to send the Originating Number and not the Redirecting Number for this to work properly.
The other thing you could do is find out the actual terminating DN for the 800 number and forward directly to it.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...
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