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Can't hear unity after selecting messages button

Unity 4.0(2)

Exchange 2000 Unified.

CCM 3.3(3) SR-1

Cisco 7750

This is a new install. Both Unity and CCM are on the same network segment. After installing unity with no errors, we go to access the Unity system and I can see that it connects via status monitor; however I do not hear anything (I don't hear the Unity Greeting).

We are able to make IP Phone calls and have both way conversations.

We are using G.711 both on CCM and Unity. I also do not see a SINGLE error in the application log referring to anything.

As always.....Thanks

1 REPLY
Cisco Employee

Re: Can't hear unity after selecting messages button

The place to start is to check the 3 or 4 tech tip articles dealing with one way audio issues (which sounds like you may be experiencing here). The tech tips page is here:

http://www.cisco.com/cgi-bin/Support/browse/psp_view.pl?p=Software:Unity&viewall=true

search for "audio" and you'll get several matches to one way audio docs.

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