Can't install TAPS

[bzuniga]

When I install BAT (v5.1.4)on my CM (v4.1.3) I am never prompted to install TAPS. After the BAT installs and I try to install TAPS I get the error message "The sysparams.properties file was not found or UserPrompt property was not set in the file. Aborting Setup.". Am I missing something?

I've tried uninstalling and reinstalling BAT.

I've got CRS installed and configured.

[jconi]

I think with this version, TAPS is automatically included in BAT. You just have to install taps.exe on the CCM and on the CRS. I don't know what means the error message.

[steve-parrish · Accepted solution]

I had the same problem. I was shipped with CM 4.1.3 and CRS4.0. TAPS would not work. After speaking to my 2nd TAC engineer apparently TAPS with this combination is not support until CM SR2. So I downgraded CRS to 3.5 with my CM4.1.3 and everything was fine

[bzuniga]

Thanks. Got the same info from TAC. Was advised to use CCM Extended Services versus CRS. Worked fine with CCM Extended Services.

[jneiberger]

Stupid question time: What are CRS and CCM Extended Services?

[bzuniga]

CRS - Customer Response Solution. Call Center application using JTAPI porting to Call Manager for advanced IVR scripting and rules-based call routing.

Call Manager Extended Services - dumbed-down version of CRS that now ships with Call Manager includes licensing for 4 JTAPI ports.

[Eric Krieger]

Hi,

Any idea when CM 4.1.3 SR2 will be available?

Thanks