Buy or Renew
Buy or Renew
Cisco + Splunk: It’s a new day for your data. Learn more.
 
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
cancel
Start a conversation
396
Views
0
Helpful
1
Replies

Can't Log in to Unity

admin_2
Level 3
Level 3

‎12-06-2001 10:43 AM - edited ‎03-12-2019 01:38 PM

I have a customer who cannot log into his Unity System. When he tries to login he receives the message below. This happens when he tries logging in the Unity Server directly. Might there be a quick fix for this or should I refer him to TAC.<br><br>Thanks in advance,<br><br><br>Access denied<br>Your Windows Domain Account [PALOVERDE\Administrator] is not associated with a Unity Subscriber.<br><br>You cannot access the Unity System Administration web pages.<br><br>Please see your system administrator for more details. <br><br>Steve Radogna

Labels:
0 Helpful
1 Reply 1

Not applicable

‎12-06-2001 11:26 AM

This happens when you try to administer Unity with an NT account which is not associated with a Unity subscriber. It would help to know if this is unified messaging and how Unity is installed in the domain. Unity & browser version info would also be useful.

You can use Exchange Admin to change the default NT account for the Example Administrator mailbox to the domain account you're using.

You can also set your browser to prompt for username/password then use a qualified domain account to log in to the SA.

Scott Morgan
Cisco Systems TAC

0 Helpful
Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community:

Customers Also Viewed These Support Documents