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New Member

Can't RE-add user to Unity


I am having a problem re-adding a user to Unity. He has been an established user that had e-mail problems.

I deleted his e-mail box, and re-built it.

When I try to add him into Unity ( I get an error that says "An object with that name already exists. Please choose a different name"

I searched for him by Alias, First name, Last name and extension, but he is not listed.

I ran Directory walker and he is not listed by name or extension on the report log either.

Anyone have any ideas for me?



Cisco Employee

Re: Can't RE-add user to Unity

Did DBWalker report a stranded (orphaned) call handler that had an alias of "ch_"? I'm betting it did... 2.x didn't handle objects being deleted out from under it in Exchnage terribly well and it wont clean up the primary call handler associated with the subscriber.

dbWalker should definitely pick this up and offer the option of removing the orphaned handler (I'd be very suprised if no errors were in that output at all). If not you can check manually in the Unity folder in the Exchange administrator... drill down into the call handler branch and look for an object that has that alias and remove it... this should clear your problem.

New Member

Re: Can't RE-add user to Unity

Thanks for the response. The database walker came back with nothing that I could find. I did do a search on his alias as well as his extension.

I was able to go into the handlers in Exchange and delete the user there.

If you are interested, I could e-mail you the walker log.

Thanks again for the help. I really appreciate it.


Cisco Employee

Re: Can't RE-add user to Unity

hmmm... yeah, if you could email me the log that would be good (and include the alias of the subscriber you ended up removing and their extension number as well). This is so much more straight forward in 3.x where it's all in SQL and it's a matter of kicking a few queries out....