can't record greetings or recorded name on 3.1.3

[joshw]

I just finished an install of 3.1.3 on Win2k. When I try to record my name through the auto enrollment, it records 1 second of nothing and then tells me there is no recorded name. Any ideas?

[lindborg]

This is likely a one-way-audio issue. This is most commonly caused by having two NICs in the Unity box (disable one). Here's a tech tip that's related:

http://www.cisco.com/warp/customer/788/AVVID/1way_audio.html

[joshw]

I do have 2 NICs and I just disabled one and am rebooting. Could this be a problem even if the nic is not plugged in?

[oliviers]

Yup. If that NIC is seen by the OS (then it's potentially seen by any program requesting local network configuration settings), it can cause problems. I think it'll need to be disabled or removed completely.

[Ginger Dillon]

Hi -

We are running Unity 3.1.5 with CallManager 3.2(2a). We were having the same problem with auto enrollment. Although we had coded the recommended 3 secs for "During a recording - discard any recording less than 3 seconds", our users were hit or miss on getting their spoken name recorded until we changed the value to 1 second. That fixed the problem :-)