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New Member

can't record greetings or recorded name on 3.1.3

I just finished an install of 3.1.3 on Win2k. When I try to record my name through the auto enrollment, it records 1 second of nothing and then tells me there is no recorded name. Any ideas?

  • Other Collaboration Voice and Video Subjects
4 REPLIES
Cisco Employee

Re: can't record greetings or recorded name on 3.1.3

This is likely a one-way-audio issue. This is most commonly caused by having two NICs in the Unity box (disable one). Here's a tech tip that's related:

http://www.cisco.com/warp/customer/788/AVVID/1way_audio.html

New Member

Re: can't record greetings or recorded name on 3.1.3

I do have 2 NICs and I just disabled one and am rebooting. Could this be a problem even if the nic is not plugged in?

Cisco Employee

Re: can't record greetings or recorded name on 3.1.3

Yup. If that NIC is seen by the OS (then it's potentially seen by any program requesting local network configuration settings), it can cause problems. I think it'll need to be disabled or removed completely.

Re: can't record greetings or recorded name on 3.1.3

Hi -

We are running Unity 3.1.5 with CallManager 3.2(2a). We were having the same problem with auto enrollment. Although we had coded the recommended 3 secs for "During a recording - discard any recording less than 3 seconds", our users were hit or miss on getting their spoken name recorded until we changed the value to 1 second. That fixed the problem :-)

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