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Can't recreate subscibers

We rebuilt Unity. All of the old subscibers cannot be found when their alias is submitted as an import when creating new subscriber. Users that were never subscribers show up. Users that don't show up have the "allow rich text" RAW attribute set to 1. <br><br>

6 REPLIES
Gold

Re: Can't recreate subscibers

Make sure that the 'voice-mail-user-ID' property is set to 0 if this is Exchange 5.5. If this is Exchange 2000 you can use the Remove Subscriber Properties tool:
http://www.answermonkey.net/App_BunnyKiller.htm

Keith

Keith Chambers
Diagnostic Engineer
Voice Network Team, San Jose
Cisco Systems, Inc.

Anonymous
N/A

Re: Can't recreate subscibers

Keith,
Sorry, Yes it is 5.5. I thought the information was cached or retained somewhere - just didn
t know where to look. I thought it was something in CCM, but Exchange in now obvious. The old DNs were in there. I changed it to "0" and set it, did a sync of the dir's, I though for sure my userID would pop up from the search, but still no luck.

Anonymous
N/A

Re: Can't recreate subscibers

you need to get rid of custom attribute #14 (this is the location object ID reference). You used to be able to just clear the voice mail user ID flag but not any more...

Jeff Lindborg
Unity Technical Lead/Answer Monkey
Cisco Systems
lindborg@cisco.com
http://www.AnswerMonkey.net (new page for Unity support tools and scripts)

Anonymous
N/A

Re: Can't recreate subscibers

Jeff,
OK - That was another one with the old DN. Cleaned that up, but still no go. Anymore bugs? Voicemail password has hex and voicemail flags is 01 on users that don't work. Users that do work they are blank. Will try.

Anonymous
N/A

Re: Can't recreate subscibers

OK - Got it. We had to clean custom attribute #12 as well. Now the UIDs are coming in. Is it possible to script raw prop. changes like changing reg. keys? If so, it would be nice since we have a couple of hundred subscribers to do in Exchange properties and in Unityadmin. Thanks for pointing us in the right direction.

Sean Smeltzer
General Dynamics Network Systems
USCENTCOM J2 Systems
ssmeltzer@gd-centcom.com

Anonymous
N/A

Re: Can't recreate subscibers

Check out the CSVHeader tool from MS for bulk editing users in Exchange. I think you can change hidden custom attributes as well as the visible ones... here's a post on it from a while back:

http://avforums.isomedia.com/cgi-bin/showthreaded.pl?Cat=&Board=unityent&Number=737&page=&view=&sb=&vc=1#Post737


Jeff Lindborg
Unity Technical Lead/Answer Monkey
Cisco Systems
lindborg@cisco.com
http://www.AnswerMonkey.net (new page for Unity support tools and scripts)

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