Can't retrieve msg via phone

[admin_2]

Unity 2.46.102, W2K sp1, X5.5<br>Getting failsafe msg. Can't login/retrieve msg via phone.<br>Ran latest DBwalker and it only sees 8 COS, everything else is 0, nada. Any ideas?<br><br>schois

[#2]

Check the application event log... the failsafe conversation always logs at least one error message for each failsafe event. This will give us a clue.

I'm also not sure what you mean by the dbWalker output showing 8 cos and nothing else... what?


Jeff Lindborg
Unity Product Architect/Answer Monkey
Cisco Systems
lindborg@cisco.com
http://www.AnswerMonkey.net (new page for Unity support tools and scripts)

[#3]

There were a number of symptoms in this case:

Subscribers could not retrieve messages over the phone, but callers could still leave messages.
No subscribers or call handlers showed up in the SA.
No subscribers or call handlers showed up in DohPropTest.
DBwalker showed zero subscribers and zero handlers.
Sizes of _MailUserCache.DOH and _CallHandlerCache.DOH files in the System32 directory were zero bytes.

Unity's cache was not being properly built during startup. There was a problem with LDAP, but there was no Active Directory to get in the way.

We checked the LDAP protocol at the SITE level and under the Search tab we found the Max LDAP Search Results had been set to 1000. The Exchange default is 100, and larger values can cause problems with Unity's LDAP queries. We changed this value to 100 & restarted Unity and this time the cache was properly populated.