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Can Unity call a person back?

If someone leaves a message for a subscriber, is there a capabability built within Unity to allow the subscriber to call the party back that left a message?

For example, after listening to a message, I press a key which then connect me with the person that left the message.

I don't see any way in which Unity can do this, and definitely see the ports issue (where you use up two voicemail ports), but a request was made to duplicate a feature in an old phone system.

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Cisco Employee

Re: Can Unity call a person back?

Unity 4.0(3) will have a "call back" feature to return a call to a subscriber that left you a message like you describe - it wont be able to return a call to outside (unknown) users based on ANI or the like in this release (too many sticky issues with dialing restrictions and potential for toll fraud).

1 REPLY
Cisco Employee

Re: Can Unity call a person back?

Unity 4.0(3) will have a "call back" feature to return a call to a subscriber that left you a message like you describe - it wont be able to return a call to outside (unknown) users based on ANI or the like in this release (too many sticky issues with dialing restrictions and potential for toll fraud).

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