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Can Unity pass caller id on a supervsed transfer?

Whn using the supervised transfer feature in Unity 4.0.2, I would like the users to see the calling number of the external caller and not the unity extension. Is this a possible configuration?

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Cisco Employee

Re: Can Unity pass caller id on a supervsed transfer?

No this is not possible. The Unity ports are simply station lines on the phone system (Skinny stations in the case of Call Manager). When Unity places a call to another station (such as a consultation call for a supervised transfer) the phone system will send Unity's station number to the display of the target phone. It is not possible of Unity to spoof the calling number of the external call on hold.

-Eric

1 REPLY
Cisco Employee

Re: Can Unity pass caller id on a supervsed transfer?

No this is not possible. The Unity ports are simply station lines on the phone system (Skinny stations in the case of Call Manager). When Unity places a call to another station (such as a consultation call for a supervised transfer) the phone system will send Unity's station number to the display of the target phone. It is not possible of Unity to spoof the calling number of the external call on hold.

-Eric

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